Terms and Conditions
Agreement Terms & Conditions
Updated September 10, 2016 – Please print for your records.
Online electronic approval of a project estimate (“Website Proposal”) indicates the acceptance of the terms and conditions set forth in this agreement (“Agreement”) by an authorized representative of the client entity (“Client”).
1. Ownership of Intellectual Property
- Except for the Background Technology as defined in Exhibit A (License Agreement), Client shall own all right, title and interest in and to any and all Deliverables (as defined in the Website Proposal), project descriptions and specifications (including any copyrights therein) which may be included in Deliverables. Vendor and Client expressly agree that, other than the Background Technology, the work performed by Vendor hereunder shall be work made for hire to the maximum extended permitted by the United States Copyright Act, and that Client shall be the exclusive owner of all right, title and interest in and to the Deliverables hereunder, including any and all ideas, inventions and works of authorship (including developments, innovations and improvements to existing Client products or confidential information) conceived or made by Vendor alone or with others in the course of Vendor’s engagement hereunder, together with any and all copyrights, trade secret rights, patents and other proprietary rights therein, whether now known or hereafter to become known, for the respective maximum terms of protection available throughout the world (the “Client Intellectual Property”). In the event that all the foregoing right, title and interest do not vest automatically in Client, Vendor hereby irrevocably transfers, sells and assigns to Client, its successors and assigns, all such right, title and interest (including any and all copyrights, trade secret rights, patents and other proprietary rights therein). Vendor agrees to execute such other documents as Client may reasonably request from time to time to confirm such transfer of right, title and interest, including any short form assignment of copyright, patent or other proprietary rights, and such other documents concerning the work performed hereunder as Client may deem desirable to file with any copyright, patent or other proprietary rights authority in the world.
- Client hereby authorizes Vendor the right to use its name, trademarks, service marks, trade names and logos (collectively “Marks”) in news releases, case studies, articles, brochures, marketing materials, advertisements, customer testimonials and other publicity or promotions in connection with Client’s engagement of Vendor (collectively, “Marketing Materials”). In connection therewith, Client grants to Vendor a limited, nonexclusive, nontransferable, nonsublicenseable license to use Client’s Marks for the purposes contemplated by this Section. All uses of the Marks shall be in accordance with the Mark guidelines provided by Client from time to time. Nothing contained herein shall give Vendor any interest in Client’s Marks. Vendor shall not take any action that would impair the value of, or goodwill associated with, Client’s Marks and, as between the parties, all uses of Client’s Marks shall inure to the benefit of Client. The Vendor shall be entitled to place accreditation, as a hyperlink or otherwise, in the form, size and location as incorporated by The Vendor on each page of the finalized website.
2. Confidential Information
- All information relating to Client that a reasonable person would believe to be confidential or proprietary, or which is clearly marked as such, will be held in confidence by Vendor and will not be disclosed or used by Vendor except to the extent that such disclosure or use is reasonably necessary to the performance of the Deliverables; provided that such party receiving the information are bound by confidentiality obligations no less restrictive than those contained herein.
- All information relating to Vendor that a reasonable person would believe to be confidential or proprietary, or which is clearly marked as such, will be held in confidence by Client and will not be disclosed or used by Client except to the extent that such disclosure or use is reasonably necessary to the performance of Client’s duties and obligations under this Agreement; provided that such party receiving the information are bound by confidentiality obligations no less restrictive than those contained herein.
- These obligations of confidentiality will extend for a period of one (1) year after the termination of this Agreement, but will not apply with respect to information that (a) the receiving party can demonstrate is independently developed by the parties without reference to the other party’s confidential information, (b) lawfully becomes a part of the public domain, or (c) the receiving party can demonstrate was information of which the parties gained knowledge or possession free of any confidentiality obligation.
3. Warranty and Disclaimer
- Vendor represents, warrants and covenants that (a) the Deliverables will be provided in a workmanlike manner and in conformity with generally prevailing industry standards, and (b) and will conform with the specifications set forth in the Website Proposal.
- Vendor further represents and warrants that: (a) it shall take commercially reasonable steps to ensure the Deliverables are free from viruses, disabling programming codes, instruction or other such items that may interfere with or adversely affect the Deliverables or the web site, (b) it has all necessary rights in the intellectual property licensed or assigned to Client under this Agreement, and has the power and authority to grant to Client the rights contemplated hereunder, free and clear of any and all security interests, liens, claims, charges or encumbrances, (c) the Deliverables, as delivered by Vendor, and the use thereof by Client, will not infringe upon or violate any applicable laws or regulations or any rights of third parties, including, without limitation, laws, regulations and rights concerning infringement or misappropriation of such party’s intellectual property rights.
- Client warrants and represents that it is the rightful owner or licensee of all content that it may provide to Vendor for implementation on the web site.
- THE WARRANTIES CONTAINED IN THIS SECTION AND THE WEBSITE PROPOSAL, IF ANY, ARE EXCLUSIVE AND IS IN LIEU OF ALL OTHER WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE AND ANY ORAL OR WRITTEN REPRESENTATIONS, PROPOSALS OR STATEMENTS MADE ON OR PRIOR TO THE EFFECTIVE DATE OF THIS AGREEMENT.
4. Limitation of Remedies
Client’s sole and exclusive remedy for any claim against Vendor with respect to a breach of Section 3(A) will be the correction by Vendor of any material defects or deficiencies therein of which Client notifies Vendor in writing within thirty (30) days after the completion of the Deliverables. In the event Vendor is unable to correct any material defects or deficiencies to Client’s reasonable satisfaction, Vendor shall reimburse Client for all fees paid related to such Deliverables. In the absence of any such notice, the Deliverables will be deemed satisfactory to and accepted by Client. Payment or use of the web site or the Deliverables (as defined in the Website Proposal) shall in no way preclude Client’s ability to assert a warranty claim within the warranty period.
5. Limitation of Liability
In no event will either party be liable for any loss of profit or revenue by the other party, or for any other consequential, incidental, indirect or economic damages incurred or suffered by the other party arising as a result of or related to this Agreement, whether in contract, tort or otherwise, even if such party has advised of the possibility of such loss or damages. The parties further agree that the total liability of either party for all claims of any kind arising as a result of or related to this Agreement, or to any act or omission of such party, whether in contract, tort or otherwise, will not exceed an amount equal to the amount actually paid by Client to Vendor for the Deliverables.
- Client will indemnify and hold Vendor harmless from and against any claims by third parties, including all costs, expenses and attorneys’ fees incurred (“Damages”), arising out of or in conjunction with (i) Client’s performance under or breach of any obligation or agreement of this Agreement, and (ii) any actual or threatened claim that the content provided by Client to Vendor infringe any intellectual property, including, but not limited to, infringement of any copyright, trademark, patent or trade secret made against Vendor by any third party.
- Vendor shall indemnify, defend, and hold Client harmless from, and against any and all third party Damages arising out of or resulting from (i) Vendor’s performance or breach of any obligation or agreement of Vendor under this Agreement, (ii) any misrepresentation made by Vendor in this Agreement, or (iii) any actual or threatened claim that the Deliverables or the Deliverables infringe any intellectual property, including, but not limited to, infringement of any copyright, trademark, patent or trade secret made against Client by any third party.
- THE SERVICES AND THE WORK PRODUCT OF THE VENDOR ARE SOLD “AS IS” IN ALL CIRCUMSTANCES, THE MAXIMUM LIABILITY OF THE VENDOR, ITS DIRECTORS, OFFICERS, EMPLOYEES, DESIGN AGENTS AND AFFILIATES (“The Vendor PARTIES”), TO CLIENT FOR DAMAGES FOR ANY AND ALL CAUSES WHATSOEVER, AND CLIENT’S MAXIMUM REMEDY, REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, TORT OR OTHERWISE, WILL NOT EXCEED AN AMOUNT EQUAL TO THE AMOUNT ACTUALLY PAID TO THE COMPANY BY THE CLIENT FOR THE DELIVERABLES. IN NO EVENT SHALL THE COMPANY BE LIABLE FOR ANY LOST DATA OR CONTENT, LOST PROFITS, BUSINESS INTERRUPTION OR FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES ARISING OUT OF OR RELATING TO THE MATERIALS OR THE SERVICES PROVIDED BY THE COMPANY, EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY.
7. Service Interruptions
Service Interruptions due to Malicious Acts: Upon delivery, your site is considered to be complete and in good working condition. The Vendor is neither responsible nor liable for any service interruption caused by malicious acts (hacking, brute force attacks, malware, phishing or other (not specifically listed) malicious code). The Vendor will prioritize the Client’s site which has been compromised or destroyed by malicious acts in an attempt to restore services in the most efficient manner possible. Please note that it may require between 24-72 hours for a full site restoration and propagation. The Company will bill the Client for time and materials at the current Custom Programming Hourly Fee for all time worked during the restoration of the site. The site will be restored from the most current backup provided by The Vendor, The Client or The Hosting Company. The Vendor shall not be liable nor responsible for any lost data or content, lost profits or punitive damages arising out of or relating to a service interruption. If information or content (blogs, updated pages, links, SEO standings, payment gateways, client information or other) is lost due to a non-current backup, replacement or recreation of the lost information or content is the sole responsibility of The Client. If the Client would like to retain The Vendor to create new content or restore information throughout the site as provided by the Client, a separate agreement will be made or The Vendor will bill for time and materials at our standard rates.
Service Interruptions due to Hosting: From time to time, The Vendor’s third party hosting providers perform systems maintenance, load balancing or other required maintenance. Additionally, although infrequent, the hosting provider may have interrupted service due to technical difficulties. The Vendor is neither responsible nor liable for any service interruption caused by a third party hosting provider. The Vendor shall not be liable nor responsible for any lost data or content, lost profits or punitive damages arising out of or relating to a service interruption.
Service Interruptions due to Updating: The Vendor updates Client sites who have signed up for ongoing maintenance. Occasionally, updates either take longer than expected, have unintended effects on The Client’s site or are not launched at the specified time due to the needs of other clients. Any Client should expect service interruption at any time due to a site being updated from 1 to 8 hours. The Vendor will do its best to notify Client of potential downtime. The Vendor is neither responsible nor liable for any service interruption caused by updates, for any lost data or content, lost profits or punitive damages arising out of or relating to a service interruption.
E-mail Interruptions: Select Clients opt to use The Vendor’s third party hosting e-mail service. This service is handled through a third party and is in no way affiliated with The Vendor. The Vendor shall not be liable nor responsible for any service interruption of e-mail, nor for lost data, content or lost profits or punitive damages arising out of or relating to e-mail service interruption. For issues relating to The Vendor’s third party hosting e-mail service, The Vendor will use its best efforts to remedy the issue in a timely manner. The remedy of such issue and timeframe is dependent upon the Third Party hosting service. For issues relating to The Client’s e-mail client (ie Gmail, Outlook, mobile phone setup etc), it is The Client’s responsibility to setup and maintain their own equipment and software. In the event The Vendor is requested to assist with The Client’s e-mail client, time and materials will be billed at our standard rates.
8. Relation of Parties
The performance by Vendor of its duties and obligations under this Agreement will be that of an independent contractor, and nothing herein will create or imply an agency relationship between Vendor and Client, nor will this Agreement be deemed to constitute a joint venture or partnership between the parties.
9. Employee Solicitation
During the period of this Agreement and for twelve (12) months thereafter, neither party will solicit, directly or indirectly, the employment of any employee, former employee, subcontractor, or former subcontractor of the other party that (a) with respect to Vendor, performed the Deliverables for Client, or (b) with respect to Client, oversaw the performance of the Deliverables. The terms “former employee” and “former subcontractor” will include only those employees or subcontractors of either party who were employed or utilized by that party on the Effective Date of this Agreement. Both parties agree that nothing contained herein shall prohibit the other party from employing general recruiting strategies, such as placement of advertisements, posting of positions on either party’s web sites and other similar methods.
Either Party may terminate any project covered by a Website Proposal with at least 10 days’ written notice to the other Party. Unless otherwise agreed to in writing by the Parties, Client shall, within 30 days of the date of termination, pay Vendor for all work performed up to the date of termination, based either on the quoted price per deliverable in the Website Proposal or, if no such definition was made, based on Vendor’s current hourly custom programming fee, plus reimbursement for any project expenses. If monies paid by Client to Vendor under the Website Proposal exceed the amount due to Vendor under this Agreement, Vendor shall refund the difference to Client within 30 days of the date of termination.
- If Client fails to pay any invoice within 15 days of due date, Vendor shall have the right to withhold further work. Further, if Client fails to pay any website hosting services invoice within 30 days of due date, Vendor may disable the website for which the hosting fees apply until all such invoices are paid.
Late Fee: A monthly service fee of 1.5 percent, or the maximum allowed by law, is payable on all overdue balances.
Crediting Late Payments: Payments will be credited to late payments first, then to unpaid balances.
Collection Expenses: Client shall pay all collection or legal fees caused by late payments.
- Fees: Client agrees to pay the Vendor the fees listed in the Agreement, including all taxes.
Additional Costs: Pricing in the Work Plan includes only items detailed in that section. Any other services or costs requested by Client in addition to the detailed items, such as additional stock photography, custom photography, updated functionality etc. will be billed to Client at the Vendor’s standard rates for those services.
- Refunds: The Vendor does not provide refunds.
11. Changes to Project Scope
Change Request: If Client wants to change the Scope of Work after acceptance of this Agreement, Client shall send the Vendor a written Change Order describing the requested changes in detail within the Project Management System. Within three days of receiving a Change Order, the Vendor will respond with a statement proposing their availability, additional fees, changes to delivery dates, and any modification to the Agreement. The Vendor will evaluate each Change Order at its standard rate and charges.
Major Change: If Client requests are at or near seventy percent of the time required to produce Deliverables, or the value of the Scope of Services, the Vendor shall be entitled to submit a new and separate Proposal to Client for written approval. The Vendor shall not begin work on the revised services until they receive a fully signed revised proposal and any additional fees.
Minor Change: If Client requests are not Major Changes, Client will be billed on a time and materials basis at the Vendor’s hourly rate as itemized in the fee schedule. Such charges shall be in addition to all other amount payable under this Agreement, despite any maximum budget, contract price or final price identified. The Vendor may extend or modify any delivery schedule or deadlines in the Agreement as may be required by such changes.
Acceptance/Rejection: Client will have two days to respond in writing accepting or rejecting the new proposal. If Client rejects the proposal, the Vendor will not be obligated to perform any services beyond those in the original Agreement.
12. NonAssignment; Successors; Third Party Beneficiaries
Neither party will assign this Agreement, in whole or in part, without the prior written consent of the other party except in cases of merger or any person or entity acquiring all or substantially all of that party’s assets or stock. This Agreement will inure to the benefit of, and be binding upon the parties hereto, together with their respective legal representatives, successors, and assigns, as permitted herein. Nothing in this Agreement shall be deemed to create any rights in third parties or create any obligations of a party to such third parties.
Any dispute arising under this Agreement will be subject to binding arbitration by a single Arbitrator with the American Arbitration Association (AAA), in accordance with its relevant industry rules, if any. The parties agree that this Agreement will be governed by and construed and interpreted in accordance with the laws of the State of Colorado, without regard to the state’s conflict of law principles. The arbitration will be held in Denver, Colorado. The Arbitrator will have the authority to grant injunctive relief and specific performance to enforce the terms of this Agreement and the enforcement of this agreement to arbitrate. Judgment on any award rendered by the arbitrator may be entered in any Court of competent jurisdiction.
If any term of this Agreement is found to be unenforceable or contrary to law, it will be modified to the least extent necessary to make it enforceable, and the remaining portions of this Agreement will remain in full force and effect.
15. Force Majeure
If either party is prevented from complying, either totally or in part, with any of the terms or provisions of this Agreement by reason of fire, flood, storm, computer virus, war, accident, or other acts of God, then upon written notice to the other party, the requirements of this Agreement, or the affected provisions hereof to the extent affected, shall be suspended during the period of such disability. During such period, the party not prevented from complying may seek to have its needs (which would otherwise be met hereunder) met by the other without liability hereunder. The party prevented from complying shall make all reasonable efforts to remove such disability within ten (10) days of giving such notice and the party not prevented from complying pursuant to this Section may terminate this Agreement, without liability, upon expiration of such ten (10) day period. However, Vendor agrees to use commercially reasonable efforts to protect the Deliverables, information and the Deliverables it has created for Client from any force majeure event including insuring the appropriate information is backed-up and stored at a safe site on a reasonable basis to help protect from such unforeseen events.
16. No Waiver
The waiver by any party of any breach of covenant will not be construed to be a waiver of any succeeding breach or any other covenant. All waivers must be in writing, and signed by the party waiving its rights. This Agreement may be modified only by a written instrument executed by authorized representatives of the parties hereto.
Any notice or other communication which may be permitted or required under this Agreement shall be delivered personally, or by facsimile or other electronic means, or sent by United States registered or certified mail, postage prepaid, addressed set forth in the introductory paragraph or to any other address as either party may designate by notice to the other party. Notice given by facsimile or other electronic means shall promptly be confirmed by registered or certified mail or overnight carrier shall be deemed to be received upon verification that such facsimile was received by the other party. Notice by registered or certified mail or overnight carrier and shall be deemed to be received two (2) days following the date of mailing, provided such notice is properly addressed and sufficient postage is affixed thereto, or the actual date of receipt, whichever is earlier.
18. Counterparts; Electronic Signatures
This Agreement may be executed in any number of counterparts, each of which shall be deemed an original, but all of which together shall constitute one and the same document. For purposes of this Agreement, signatures delivered by facsimile transmission or other electronic means will be treated in all manner and respects as originals.
Exhibit A: License Agreement
Provided Vendor receives all payments from Client that are not disputed, Vendor shall grant to Client a license to utilize Vendor’s Background Technology (as defined below).
As between Client and Vendor, Vendor will retain ownership of all right, title and interest in or to any intellectual property that Vendor can substantiate were either owned or developed by Vendor prior to, or independently from, its engagement hereunder (the “Background Technology”). Background Technology shall include, without limitation, various pre‐existing development tools, routines, subroutines and/or other programs, data and materials that Vendor may use or implement in the development of the web site. To the extent that Vendor incorporates any Background Technology into the the Deliverables or any third party technology, Vendor shall identify such Background Technology below and hereby grants to Client a worldwide, nonexclusive, nontransferable, royalty-free, right and license to use, copy, display and create derivative works of the Background Technology and third party technology as necessary to use and modify the Deliverables, the Deliverables and the web site developed by Vendor pursuant to this Agreement. However, upon sale or transfer of the Client’s business, this license shall be transferable to the new owner of Client’s business.